Revolut Is Forming A New Team To Improve Company Culture
The new CultureLab team at Revolut will encourage “value-based behaviors” to help improve the culture inside the fintech company.
Could this be the last week of Revolut’s famous “Get Shit Done” attitude?
Unlikely. But this week, the UK’s most valuable fintech company will make a change on the inside to try to fix problems with its work culture.
Revolut is known for its no-holds-barred approach to finding “execution machines” (yes, that’s what it says on the culture page of its website). The company is now creating a behavioral team to help make its culture more “human.”
As first reported by The Guardian, the “CultureLab” team will help bring in a new set of “value-based behaviors.”
In an internal memo that will be shared with employees on Friday, Revolut said it would be “upgrading” its culture and making this new set of values to ensure “value-driven, business output-oriented behaviors.”
Revolut has been trying to get its UK banking license for a few years. This change was supposedly made in the hopes that it would help people trust that Revolut has a healthy culture.
In the internal memo, it was said that employees may not have had enough “exposure to expected behaviors” in the past.
“I wouldn’t say this is a straight reaction from regulatory discussions … This is more linked to our growth, how we’re changing, and the feedback we were getting from our people. We really needed to shift and change,” Revolut’s head of people experience, Hannah Francis told The Guardian.
“We did get some comments that potentially it seemed a little more aggressive, but in the fast-paced, hyper-growth that was Revolut however many years ago.”
Francis said that the company has “really moved on” since then and is now trying to make sure that the new value statement covers the “more human” side of its people.
Revolut has five values: get it done, deliver WOW, dream team, never settle, and think deeper. These values will stay the same, but the new “expected behaviors” will improve the culture.
The “People Experience” team and the “Employer Branding” team will be combined into the new “CultureLab” team. Over the next few months, three new team members will be hired: an operations manager, an applied behavioral scientist (someone who looks at employee feedback data), and a designer.
Revolut denied all rumors that it would add psychologists to its team.
