By working with the SaaS solution Settld, Starling Bank intends to alleviate a portion of its clients’ “sadmin” suffering.
By working with end-of-life administration firm Settld, Starling Bank aims to make things simpler for its grieving clients.
The cooperation will simplify account management for individuals managing the affairs of a deceased Starling bank client.
The SaaS tool, which facilitates end-of-life administration for bereaved persons, allows the next of kin of dead clients to inform the bank and any other relevant service providers, such as subscription services and mobile service providers, in a single step.
Additionally, Settld assists clients in transferring or modifying accounts, getting date of death balances for probate.
“As a digital bank we pride ourselves on making life easier for our customers, and we are focusing renewed attention on those who are bereaved and vulnerable,” Starling head of customer service Charity Wood said.
“Through our new partnership with Settld, Starling Bank now offers an even better bereavement customer service and sympathy. We want our customers to know that we are here to help and that we care.”
The decision to join with Settld was made after the UK Commission on Bereavement issued a report in October.
According to the research, the care of grieving people and families must be improved, and organisations across the United Kingdom should simplify end-of-life administration.
Settld claims that utilising their service can save clients up to 10 hours of time spent calling firms after a death, as well as weeks or even months of time spent attempting to settle accounts.
Starling and Settld have eliminated the requirement for prefixes such as Mrs., Ms., and Mr. when communicating with a bank over the death of a loved one, in addition to implementing sweeping measures to aid the grieving.
“Working across the financial services sector, we see how Starling Bank stands out when it comes to approaching bereavement customer care,” Settld co-founder and CEO Vicky Wilson said.
“Using Settld, bereaved families face significantly less effort and stress when it comes to informing Starling Bank and all companies of a death – giving bereaved people time to focus on what really matters,” Wilson added.
