Tracey data platform is acquired by Sendcloud today. This acquisition enables SendCloud to provide new data tools, like near-real-time package monitoring and AI-driven delivery predictions. This is how, the SendCloud a shipping platform will provide their customer the best experience.
According to SendCloud’s analysis, 9% of customers do not obtain their packages on the anticipated date. Furthermore, 20% have to alter their location and delivery time after getting the first status shipping notification.
In addition to this, questions frequently asked by customers regarding delivery status of their package: 36% of customers asked questions like, “where is my package?” when they contact customer service. Moreover, 60% of customers relinquish their purchase after a poor customer service experience.
Retailers can proactively inform their customers regarding delivery status to their package by using Tracey’s AI-powered predictions as it is more wide-ranging than other package tracing standards. Therefore, delays and difficulties in delivery can turn out to be best customer experience.
SendCloud’s portfolio expansion
SendCloud expended its software portfolio by acquiring Tracey which has the data tools which can monitor the real-time package. Provide insight into career performance and can forecast the delivery timings. We conclude that ideal delivery time is the key to success in the E-Commerce business, said Rob van den Heuvel, CEO and co-founder of Sendcloud.
They added, it becomes more complicated when you ship with multiple carriers, want to provide more resilient delivery options, or expand internationally. Because of this we welcome Tracey to give our retailers the best package regulating and benchmarking key to market.
Untapped data
According to Huib Adriaans, founder of Tracey, most package shippers focused on the processing of their orders and leave the shipping data which is most valuable untapped. And Tracey’s shipping intelligence uses that data for better delivery experience.
Moreover, Huib Adriaans added that, we are thankful to SendCloud which handles the huge shipping volumes, we can increase the products directions, we can improve our predictive delivery models and can enhance the accuracy of our benchmarks. We are very much delighted to be the part of SendCloud.
Acquisition
The assimilation of two companies starts now. In accordance with both companies, the acquisition will not rattle any underway projects and commitments. Consumers can use the SendCloud in combination with Tracey or can also use Tracey as separate product.
