Security Bank of Kansas City Chooses NCR Atleos for ATMs
In the ever-evolving landscape of banking, customer convenience and accessibility are paramount. Security Bank of Kansas City, a financial institution with a rich history spanning 90 years, recognises the need to adapt and enhance its self-service banking facilities to meet the demands of modern consumers. To achieve this, they have expanded their partnership with NCR Atleos Corporation, a global leader in expanding financial access for financial institutions, retailers, and consumers.
Security Bank of Kansas City has long been a trusted institution serving the needs of businesses and consumers in and around Kansas City. However, the ageing ATM fleet presented a challenge that demanded reevaluating their self-service banking strategy. The bank’s commitment to providing top-notch services to their customers led them to seek expert assistance in this endeavour.
The Solution: NCR Atleos ATM as a Service and Atleos ITM as a Service
Security Bank of Kansas City turned to NCR Atleos Corporation to meet their customers’ evolving needs and streamline their self-service banking offerings. They chose to implement NCR Atleos ATM as a Service and Atleos ITM as a Service, entrusting Atleos with comprehensive ATM and ITM maintenance and management.
This strategic decision allows the bank to upgrade its self-service facilities and save valuable employee time and bank resources that can be redirected towards higher-value core business activities. Thomas Davies, Senior Vice President at Security Bank of Kansas City, expressed optimism about this partnership. He stated, “We have a track record of success with Atleos as a dependable hardware and managed services partner. Now relying on Atleos for comprehensive ATM and ITM management and deployment, we can evolve our self-service strategy more efficiently and easily.”
Customer-Centric Approach
In today’s competitive banking landscape, customers increasingly prioritise flexibility and choice when choosing their banking partner. Diego Navarrete, Executive Vice President at NCR Atleos Corp, emphasised the importance of ATM and ITM services as crucial touchpoints for building customer loyalty. By outsourcing these critical channels to Atleos, the Security Bank of Kansas City boosts efficiencies and provides greater availability to customers.
Moreover, this strategic partnership positions the bank to implement new features and functionality quickly, ensuring they stay at the forefront of the industry. Diego added, “We are proud to support this banking leader, helping them future-proof their business and achieve strategic priorities.”
Conclusion
Security Bank of Kansas City’s expanded partnership with NCR Atleos is a significant step towards transforming self-service banking for their customers. By modernising its ATM fleet and entrusting the comprehensive management of these critical channels to Atleos, the bank is poised to enhance customer interactions and support its continued growth.
In an era where banking is evolving rapidly, Security Bank of Kansas City’s commitment to adaptability and customer-centricity sets an example for financial institutions looking to provide convenient, accessible, and innovative banking solutions. As they embark on this journey with Atleos, we expect to see more convenient and customer-friendly self-service banking options shortly.
